This guide gives Library staff information on using LibAnswers to provide reference and circulation service to library patrons. The guide includes information on best practices for providing service to patrons virtually through the LibAnswers Dashboard and LibChat, including instructions on how to enter transactions into RefAnalytics.
In LibAnswers questions can come in to the AskUs system (displayed as The System), direct email to AskUs (The System), text message (SMS), and chat (Chat).
Questions are answered by staff with specialized training.
Grey area questions that 'ride the line' between ISR and Circulation.
Primary patrons: University of Waterloo faculty, students, and staff.
Secondary patrons: University of Waterloo alumni and community members.
Others: Persons from outside the greater city area.