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This should load your Local AppData folder in Windows Explorer. At the bottom of the folder, you should see a series of files that start with "wnc." (If you don't see these files, go to Organize > Folder and search options, click on the View tab, and make sure Show hidden files, folders, and drives is selected). Select and delete all of the files that start with "wnc."
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5. Open Word. The WNC toolbar should now be active.
When you open Word, the WNC toolbar should now be active. Log out of WNC4 to prevent this from happening again. If you log in and find your toolbar grayed out again, repeat these steps.