Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

RefWorks (Classic): Runtime error 53

Kaspersky anti-virus software

Is there any chance you're running Kaspersky anti-virus software? Write N Cite and Kaspersky are not compatible, and I've found a webform where someone discusses very similar issues: reporting issues, re-installing, everything working find for awhile, and then having everything slow down, as too much of the CPU is being used:

If you are using Kaspersky, there's not really any solution; you will have to choose which program you need more! If you're not running Kaspersky, please let us know and we'll continue troubleshooting.