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RefWorks (Classic): Clearing your cache

I need to clear my cache in...

When you run into problems with exporting references to RefWorks, or with the RefWorks online interface in general, it can help to clear your browser's cache. This is a common trick used to troubleshoot tech problems, which prompts your computer to load a completely fresh copy of the RefWorks website and any related data.

Select your browser below to find instructions:

Firefox logo Chrome logo Internet Explorer logo Older Internet Explorer logo Safari logo
Firefox  Chrome  IE 9 IE 8 and earlier Safari



Navigate to either Tools or Firefox > History then select Clear Recent History:



Select Everything as your time range, and select Cache:





Navigate to the three bars at the far right of the URL bar, then select Settings:





Show advanced settings:

Navigate to Privacy, then choose Clear browsing data:




Select Cached images and files:

Internet Explorer 9

Navigate to the small wheel at far right, then select Internet Options:





Under the General tab, navigate to Browsing History and select Delete:

Check off Temporary Internet Files and select Delete:




Internet Exploerer 8 and earlier

Naviagte to Tools, then select Delete Browsing History:





Check off Temporary Internet Files and select Delete:


Navigate to the Safari menu, then select Empty Cache: