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LibAnswers Best Practices and Training: Help & More

This guide gives Library staff information on using LibAnswers to provide reference and circulation service to library patrons. The guide includes information on best practices for providing service to patrons virtually through the LibAnswers Dashboard an

About this Page

Need help?  This page lists contact options available to you when you need assistance using LibAnswers to answer patrons' queries. Also, a quick Electronic Access Troubleshooting Guide provides basic step-by-step instructions on triaging electronic resource access issues.

Contact Information

It is important to consult or refer questions you receive over virtual reference as necessary. The Email Reference Group provides a current list of email addresses and aliases. Questions should be directed to:

Porter Library Circulation Desk: ext. 84883

Davis Library Circulation Desk: ext. 36913

General Questions About LibAnswers

Technical Questions About LibAnswers

LibChat

Email Reference

ISR

Circulation

Subject Specialties: Current list of contact information for Subject Librarians

Library Help Desk (Questions related to the digital repository, UW Space, off campus access, networking, printing, voyager, and so on): Library.Help@library.uwaterloo.ca

Reserves: libReser@library.uwaterloo.ca

Interlibrary Loan: LibRSharing@library.uwaterloo.ca

Electronic Resources Troubleshooting