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When answering questions, make sure that your statements are short, quick and to the point. 4-5 short statements (sent separately) will show that you are still there, working on the response, and be more readable than one long paragraph. Ellipses help indicate a continuous transaction.
Avoid Library jargon, argot, lingo.
In a chat, you may be asked questions related to circulation. See Answering Circulation Questions in Chat.